Experience

Administrative Assistant, Office of the Commissioner

NYC Human Resources Administration / Dept. of Social Services

• First point of contact for visitors and senior leadership at the Commissioner's Executive/Administrative Offices.
• Answer and route calls while staying alert to social engineering, protecting the floor's safety and confidentiality.
• Screen and route sensitive mail, and support the office with correspondence, reports, scheduling, and directories.

Visitor Center Associate, Public Safety

Hunter College

• Front-line technical support and customer service for 200+ students, faculty, staff, and visitors a day.
• Operated and troubleshot Andover Continuum PACS and EasyLobby, resolving digital ID and authorization issues and managing access in real time.
• Handled sensitive matters with discretion across every department, including the President's Office.

Software Engineer Intern

Evergreen Investments

Part of an intern team on a data pipeline for a real-estate client, routing scraped listing data into a Zoho CRM through an AWS Lambda function.

Street Vendor · Family Business

New York City

Worked customer-facing alongside family on New York City's sidewalks from a young age — one of the most demanding service environments there is. It built the instincts the rest of this rests on: reading people quickly, handling objections in real time, and staying composed under pressure. Bilingual throughout.